Rhythm of Teamwork

Using music to teach collaboration.

• Build teamwork
• Increase engagement
• Enhance communication

Creative Energy

Unlocking creativity in teams.

• Encourage innovation
• Boost morale
• Drive participation

Leading Through Change

How to guide teams through uncertainty.

• Communicate clearly
• Align teams
• Maintain momentum

Strategic Alignment

Getting everyone moving in the same direction.

• Clarify priorities
• Improve execution
• Drive results

The Authentic Leader

How to lead with confidence and presence.

• Improve communication
• Increase influence
• Build trust

Presence Under Pressure

Showing up powerfully when it matters most.

• Manage nerves
• Command the room
• Deliver clearly

Engagement Reimagined

How to create meaningful connection in today’s workplace.

• Increase engagement
• Strengthen culture
• Improve retention

The Connection Advantage

Why human connection is the key to performance.

• Build stronger teams
• Enhance collaboration
• Drive results

Mission Ready Leadership

How to lead and perform in high-pressure environments.

• Build resilience
• Lead with clarity
• Execute under pressure

The Resilient Team

Strengthening teams to perform consistently in uncertainty.

• Improve team trust
• Increase adaptability
• Sustain performance

Get PR Famous

How to earn media coverage and build brand authority.

• Pitch effectively
• Leverage media
• Grow brand awareness

Visibility to Profit

Turning exposure into measurable business growth.

• Convert visibility into sales
• Build trust quickly
• Scale brand reach

Ethics Under Pressure

How leaders make the right decisions when it matters most.

• Recognize ethical blind spots
• Make confident decisions
• Reduce organizational risk

The Cost of Compromise

Understanding how small decisions lead to major consequences.

• Identify early warning signs
• Strengthen ethical culture
• Protect brand and reputation

Ridiculously Easy to Do Business With!

Serving a new generation of customer wants, needs and expectations.

How, when and where we buy has changed dramatically in recent years. Winning today is often dictated by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, Global Speaking Fellow, shines a bright light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, better responding to prospects, and creating Customer Experiences worth sharing.

Participants of this session will:

• Better understand the cause and pervasiveness of the shift in customer and client behavior
• Recognize the important distinction between customer service and customer experience… and why that matters.
• Understand a day in the life of their customer and create alignment between their needs and our deliverables.
• Recognize the profound impact of social media and AI, and the devastating ramifications of under-performing in the eyes of your customers.

Interactive Breakout Session: 

A Day in the Life of Your Customer
Deeply Understanding Your Best Customer So You Can Deliver What They Want—the Way They Want It   

In this highly interactive and thought-provoking session, Customer Experience expert David Avrin, CSP, GSF, will show you a process for better understanding the changing needs, wants and expectations of your best customers, and how you can serve them better than your competitors. You will leave with a page full of notes and head full of ideas on how to align your business product offering, internal behavior, and customer experience strategies in ways that beat the competition and future-proof your business.